At OHM Restoration we understand that marketplace incentive drives productivity. This is why we make sure that your insurance adjuster is thorough and all aspects of the claim are maximized. Ensuring proper documentation throughout the adjustment means more items will be added onto your claim, resulting in a more repairs being completed on your property. Even small repairs can cause a significant improvement to the looks and value of your property.
Insurance companies routinely benefit from being the only party present during the adjustment because they can control what is observed in the initial assessment, what is included on their report, and finally, the actual dollar amount — essentially every aspect of the claim. Working with OHM Restoration will establish a level playing field because each individual has multiple years of experience specifically in the insurance restoration industry enabling them to ensure a fair settlement.
Many policy holders attempt to juggle hiring contractors, understanding carrier payments, industry terms, ensuring quality repairs all while maintaining their own family and professional life. This is complicated further in Texas where the professional barrier for entry is extremely low. These challenges make the claim process stressful to undertake as well as difficult to find a professional who understands the nuances of both industries. Allowing us to assist you will create peace of mind and greatly alleviate your stress throughout the claim and restoration process.
Insurance Process Breakdown:
1. Initial Assessment
Our industry affiliate will do a property assessment to determine the extent of the damage resulting from the incident in question. He or she will advise you on whether the observed damage justifies initiating an insurance claim. This initial meeting will also give our affiliate the opportunity to introduce you to their company and explain what they can offer that is relevant to your situation.
2. File Claim
Filing the insurance claim usually take about 10-15 minutes and our affiliate can assist you with this process. Most of the time the claim is filed over the phone, but some insurance carriers have made it convienient to file through a mobile app.
Once the claim is filed, your insurance carrier should reach out to you within 24-48 hours. When the meeting is schedued, notify your OHM representative so they can be on site during the adjustment. Being present allows your representative to ensure all affected areas of your property are documented by your insurance adjuster.
4. Claim Document Review & Contract
Your representative will review and explain the claim specifics and describe the payment structure, as well as what to expect based off of your carriers initial estimate. If you appreciate the expertise and service provided by your representative, sign the contract to schedule your repairs.
5. Downpayment (ACV Check)
Once you and your representative have agreed on a contract, the Actual Cash Value (ACV) amount of any work being performed by our affiliate will serve as your down payment for the contract. The ACV check is the initial payment released by your insurance carrier.
A supplement occurs when documentation is provided to your insurance carrier showing items that were missed during the adjustment. Once the contract is signed, an in-house team will immediately get to work on ensuring any items that may have been left off of your claim are added to the estimate. This is done by utilizing documentation from the initial assessment. Supplemental line items and amounts will be sent to your carrier along with the photo evidence. This ensures a swift negotiation process.
7. Invoice for Depreciation
This is done by the accounting department of our affiliate. An invoice is sent to your insurance carrier along with all of the relevant line items that were completed, and a request is made to release the depreciation payment. This second payment will contain the balance that is owed to our affiliate to complete the contract obligations.
8. Deliver Warranties
Once final payment is received, any warrenty paperwork will be provided to you by your representative. This will include our workmanship gaurantee and a manufacturer's warranty.